Private Property Impounds in Louisville, KY

How the program works

1. 1Parking review: we walk the property with management, map the zones, define what counts as a violation, and set escalation rules.
2. 2Signage and notices: compliant signs posted at entrances and key areas, plus resident letters and permit templates where you need them.
3. 3Authorization flow: every tow is authorized per ordinance by the owner or an authorized agent, and every approval is logged.
4. 4Documentation: time-stamped photos of the signage, the plate and VIN, the vehicle's position, the violation itself, and its final placement.
5. 5Transparent releases: itemized receipts, published lot hours, and after-hours release where permitted.
6. 6Reporting: manager access to photo logs and summary reports, with optional monthly audit packets.

Three ways to run enforcement

• Call-in: the manager or a designated agent requests removal per your policy. Best for smaller communities or targeted enforcement.
• Patrol: scheduled patrols inside approved hours and boundaries. Good for chronic violators and fire-lane or ADA control.
• Hybrid: call-in on weekdays, patrol nights or weekends — tuned to your property's actual traffic pattern.

What we enforce

• Fire lanes, hydrants, red curbs, and blocked access or egress.
• ADA spaces, access aisles, and ramp obstructions.
• Permit-only and assigned spaces, plus guest and overflow rules.
• Double-parking, and parking on sidewalks, grass, or landscaping.
• Abandoned and inoperable vehicles — flat tires, no plates, expired tags, visibly untouched for weeks.
• Loading zones, dumpster blocks, and EV-charger blocking.

Notice policyNon-immediate violations can get a 48-hour sticker before any tow, if your policy requires it. Immediate hazards — fire lanes, hydrants, blocked ADA access — may be towed without prior notice, in line with the ordinance and your posted rules.

Vehicle scope

We handle light-duty and most medium-duty vehicles — anything heavier than an F-150 up to and including an F-450, weight and access dependent. Heavy-duty units are outside our scope. EV and hybrid procedures follow manufacturer guidance, which means no dragging drive wheels and transport mode where it applies.

Why property managers choose us

• Ordinance-aligned: processes built around LMCO and KRS requirements, which is what reduces disputes and liability.
• Audit-ready photo logs: transparency residents and owners can actually be shown.
• Resident-friendly: clear rules and real notice cut complaints and chargebacks before they start.
• Predictable response: honest ETAs, proactive updates, and clean handoffs.
• Professional standards: uniformed drivers, insured equipment, and a secure, orderly yard.

Getting a property onboarded

Onboarding is a walk-through, a signed authorization, and a signage plan. Most properties are live within a week. Call dispatch and ask for the property manager line, or email us and we'll set up the walk-through.

Frequently asked questions