When a renter is stranded, minutes matter. Our Rental Company Towing program is built for fast unit swaps, clean chain-of-custody, and TowBook photo documentation your branch can drop straight into the file. We handle light- and many medium-duty vehicles (anything heavier than an F-150 up to and including an F-450; heavier is heavy-duty and out of scope). Processes are aligned with applicable LMCO/KRS requirements.
Why Rental Ops Choose Us
Priority dispatch & predictable ETAs for on-road breakdowns, airport returns, and hotel lots
TowBook time-stamped photos (pre-load, securement, delivery), plate/VIN, and odometer on request
Renter-friendly communication: calm, clear steps; handoff to your branch or designated lot
Damage-prevention loading: low-angle flatbeds, soft straps, wheel nets; skates/GoJaks for locked/broken wheels
EV/Hybrid safe handling: transport/ship modes, 12-V stabilization, no wheel dragging
Services for Rental Companies
Breakdown & no-start tows from roadside, hotel, airport, or customer address
Unit swap assistance (coordinate with runner/ride-share for customer continuation)
Accident/incident tows with claim-ready photo sets and itemized invoices
Lot-to-lot transfers (overflow, de-fleet, remarketing, body/detail shop)
Parking garage & tight-access extraction (height/turn planning)
EV/Hybrid, AWD, and specialty trim handling (low clearance ramps/boards)
How We Work (Step-By-Step)
Intake & triage: reservation/RA or unit number, plate/VIN, renter location, destination branch/lot, PO/reference
Accurate ETA: honest timelines with updates; clear renter comms if you prefer we contact them
On-scene protocol: safety perimeter, TowBook photo set, safe load method (winch-on as needed)
Transport: steady driving, route planning, branch arrival coordination
Delivery & proof: drop in designated stall/lane, delivery photos, signature/notes, itemized invoice with RA/PO
Key Control & Handoffs
Keys sealed in branch-approved bag/envelope; drop location photographed
After-hours: follow your lockbox/drop protocol; photo of placement included
Optional: odometer and fuel photos captured at pickup and delivery
Pricing & Billing
Predictable rate sheets with mileage, after-hours, and specialty gear clearly stated
PO/RA capture in TowBook notes and on invoices
Monthly statements grouped by branch, city, or cost center
Certificates of Insurance available upon request
Equipment Snapshot
Low-angle flatbeds, wheel-lift with dollies
Skates/GoJaks, ramps/boards for low cars
Soft straps, wheel nets, snatch blocks
Cones, scene lighting, reflective PPE
Clear Limits
No heavy-duty tows/recoveries (anything beyond F-450)
No hazmat spill response or water/ice rescues