How to Appeal a Tow

The short version

• Who can appeal: the registered owner, or an authorized agent acting for them.
• When: as soon as possible, ideally within 10 calendar days, while evidence is still fresh.
• What we review: signage, the authorization, permit or guest status, time and location stamps, our photo record, and anything you provide.
• Possible outcomes: the tow is upheld, the fee is adjusted, or the tow is cancelled and refunded.

What you'll need

• Government-issued photo ID.
• The plate number and the VIN if you have it.
• Tow details: the date, time, location, and the stated reason if you know it.
• Any evidence supporting your claim.
• If you're not the owner: written authorization from the titled owner plus a copy of their ID.

Evidence that actually helps

• Photos of where your vehicle was parked, taken at the time.
• Your resident or guest permit, or a screenshot showing you had permission.
• A message from management or a resident authorizing you to park there.
• Proof the signage was missing, obscured, or contradicted where you parked.
• Anything establishing timing — a receipt, a timestamped message, a door camera clip.

How to submit it

1. 1Call (502) 337-7306 or email dispatch@502recovery.com and say you want to appeal a tow.
2. 2Give us the plate, the date, and the location so we can pull the record.
3. 3Send your evidence in one message rather than in pieces — it moves faster that way.
4. 4We review the authorization, the signage, and the photo set against what you've sent.
5. 5You get a decision, and if the tow is overturned, a refund of what you paid.

Appealing doesn't pause storage

ImportantStorage continues to accrue while an appeal is under review. If you can afford to release the vehicle and appeal afterwards, that usually costs you less overall — a successful appeal is refunded either way.

Frequently asked questions