Vehicle Release Process

Release requirements — read this first

• Current vehicle registration only. The VIN must match. Titles, bills of sale, and insurance cards are not accepted as proof of ownership.
• Government-issued photo ID, in addition to the registration.
• Cash only for impound releases. Tow, storage, and any permitted fees are payable in cash at the lot. No cards, no checks, no electronic payments. (Roadside and towing calls are different — you can pay the driver by card on scene.)
• Private-property impounds only. We do not tow for police and cannot process law-enforcement release authorizations.

Before you drive out hereCall (502) 337-7306 first and confirm we actually have your vehicle, what the balance is, and that your paperwork will be accepted. The lot is at 464 Bells Mill Rd, Shepherdsville, KY 40165 — it is not a short trip to make twice.

Step by step

1. 1Call dispatch at (502) 337-7306 with your plate or VIN so we can confirm we have the vehicle and quote the current balance.
2. 2Gather your current registration (VIN matching) and your government-issued photo ID.
3. 3Bring cash for the full balance — tow, storage, and any permitted fees.
4. 4Come to the lot at 464 Bells Mill Rd, Shepherdsville, KY 40165 during posted hours.
5. 5We verify the documents, take payment, and photograph the release.
6. 6Drive out, or arrange a tow from our lot if the vehicle isn't roadworthy or legally driveable.

Personal property in the vehicle

No personal property is released before the vehicle itself is released. For safety, liability, and chain-of-custody reasons we do not allow access to the vehicle or the lot to remove belongings first. That includes wallets, tools, electronics, clothing, child seats, work equipment, mail, and packages.

One exception: prescription medicationClearly labeled prescription medication can be retrieved by our staff during posted hours, when the photo ID of the titled owner matches the name on the prescription label. Loose or unlabeled pills are not released, and neither are over-the-counter items, devices, or accessories. The retrieval is photographed and logged.

Plate and registration problems

• An expired registration or a fake temporary tag means the vehicle cannot be driven off our lot. You'll need to present a valid metal plate and meet the other drive-out requirements, or arrange a tow.
• If the registration isn't in your name, you need written authorization from the titled owner plus a copy of their ID.
• If the VIN on the registration doesn't match the vehicle, we cannot release it. Sort that out with the county clerk first.

If someone else is picking it up

Send them with written authorization from the titled owner, a copy of the owner's ID, their own government-issued photo ID, the vehicle's current registration, and the cash balance. Missing any one of those and we can't release the vehicle to them.

Storage charges

Storage accrues daily while the vehicle is on the lot. The longer it sits, the larger the balance — so call as soon as you know your plan, even if you can't collect it immediately.

Frequently asked questions