No personal property is released from impounded vehicles.
For safety, liability, and chain-of-custody reasons, we do not allow access to the vehicle or the lot to remove belongings before the vehicle is released. This includes wallets, tools, electronics, clothing, child seats, work equipment, mail, and packages.
Single exception — prescribed medications:
We will release prescription medications only when all of the following are met:
Photo ID of the titled owner (name must match the prescription label).
Prescription label with the patient’s name matching the ID (no loose pills or unlabelled bottles).
On-site verification during posted hours; our staff will retrieve the labeled medication from the vehicle.
TowBook documentation (time-stamped photos and notes) will be recorded for the retrieval.
No other items are released under any circumstance prior to full vehicle release.
Meds retrieval is limited to labeled prescription containers only. No over-the-counter items, devices, or accessories.
How Medication Retrieval Works
Call dispatch first to confirm hours and the vehicle’s status.
Bring government-issued photo ID and ensure the prescription label matches the ID name.
Check in at the office; our staff will retrieve the labeled prescription item.
You’ll sign a brief acknowledgement; the interaction is logged in TowBook.
Vehicle Release (Reminder)
To pick up the vehicle itself, you’ll still need: photo ID, proof of ownership/registration or title (or insurer/lien letter), payment for all charges, and any required releases (police/insurance). If the vehicle is not roadworthy, arrange a tow from the lot.