Yes. Dispatch runs around the clock and drivers are on call days, nights, weekends, and holidays.
Response times vary by traffic and distance, but we prioritize safety, clear ETAs, and continuous updates until arrival.
Yes. Every call is logged with time-stamped photos and notes in TowBook for full transparency.
Louisville–Jefferson County, Shepherdsville & Bullitt County, and nearby communities. If you’re close, we can help.
Daily storage begins after the vehicle arrives at the lot. Rates and itemized fees are provided on the receipt and align with applicable LMCO/KRS rules.
Major cards and cash. Contact us before arrival if you need to confirm a specific method. (No personal checks.)
Government-issued photo ID, proof of ownership/registration, and payment for all applicable charges. If there’s a police hold or insurance hold, you’ll need that release first.
Fees are based on service type, distance, vehicle condition, winching or special equipment if required, and any storage time. Itemized invoices are provided.
Both. Choose patrol for proactive enforcement or call-in for on-demand removals. We’ll tailor hours, zones, and rules to your community.
We use photo-verified documentation in TowBook (signage, vehicle position, plate/VIN, violation details), plus time and location stamps.
Yes. Our processes, documentation, signage guidance, and authorizations are built around LMCO and KRS requirements.
When permitted, yes. An after-hours gate/release fee may apply. Call ahead to schedule.