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502 Towing& Recovery

Business accounts

Dealership Towing in Louisville, KY

Keep the service lane moving and your customers happy. Careful transports, predictable ETAs, and paperwork your advisors can drop straight into the repair order.

Why service managers call us

  • Warranty-friendly documentation: time-stamped photos of pre-load, securement, and delivery, plus plate, VIN, and odometer on request.
  • Predictable ETAs and proactive updates, so an advisor can tell a customer something true.
  • Careful handling on customer vehicles — the tow shouldn't create a second problem for your shop to own.
  • Consolidated billing rather than a receipt per movement.

What we move for dealers

  • Customer vehicles into the service lane from home, work, or the roadside.
  • Non-runners and no-starts off the lot and between buildings.
  • Lot-to-lot transfers and overflow storage moves.
  • Dealer trades and auction pickups, including longer-distance runs.
  • Vehicles out to sublet vendors — glass, body, upholstery — and back again.

Customer-facing tows

When we're picking up your customer's vehicle, we're representing your dealership as much as ours. Drivers are uniformed, the vehicle is photographed before it moves, and the customer gets told what's happening. That's the part that shows up in your CSI score.

Vehicle scope

We handle light-duty and most medium-duty vehicles — anything heavier than an F-150 up to and including an F-450, weight and access dependent. Heavy-duty units are outside our scope. EV and hybrid procedures follow manufacturer guidance, which means no dragging drive wheels and transport mode where it applies.

Frequently asked questions

Can you bill the dealership rather than the customer?
Yes. That's set up on the account, and you can decide per call which way it goes.
Do you do auction and dealer-trade runs?
Yes, including longer-distance moves. See our long-distance towing page for how those trips are quoted and documented.
Can you pick up after hours?
Dispatch runs 24/7. Tell us how after-hours drops should be handled at your store — keys, lot placement, and who gets notified.

Need a tow truck in Louisville or Shepherdsville right now?

Call and talk to a live dispatcher who will give you the price, the ETA, and exactly what to expect when your driver arrives. No vague windows. No mystery fees.

24 hours a day, 7 days a week · Shepherdsville, KY · dispatch@502recovery.com

Call (502) 337-7306
464 Bells Mill Rd. Shepherdsville, KY 40165