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502 Towing& Recovery

Roadside · Quick fixes

Roadside Assistance in Louisville, KY

Stranded? Emergency roadside assistance is often all you need — a jump, a tire changed, a gallon of fuel, or a door unlocked, with no tow truck required. Clear ETAs, transparent pricing, and no drama.

What we do on scene

  • Jump starts and battery stabilization: safe connection procedures, a battery check, and restart attempts.
  • Lockouts: modern paint-safe entry tools — no prying, no airbag damage.
  • Tire changes and inflation, with lug torque verified on space-saver and full-size spares.
  • Fuel delivery, gas or diesel, including priming help on diesel where applicable.
  • Winch-assisted nudges: gentle pulls for light stuck situations that don't need a full recovery.
  • Minor on-scene troubleshooting for no-start conditions — battery, terminals, obvious loose connections.

When roadside turns into a tow

We'll always try the quick fix first, because it's cheaper for you and faster for everyone. But if the battery won't hold a charge, the spare is also flat, the fuel problem turns out to be a fuel pump, or restarting the vehicle would risk real damage, we'll tell you plainly and switch to a tow to your home, your shop, or your dealership.

Staying safe until we get there

  1. 1Get the vehicle as far off the travel lane as it will go, and turn on your hazards.
  2. 2On an interstate shoulder, get out on the passenger side and stand behind a barrier — not next to the car.
  3. 3At night, stay visible but stay off the roadway.
  4. 4Keep your phone on and answer unknown numbers; the driver will call when they're close.

Documentation you can actually use

  • Time-stamped photos: pre-load condition, hookup points, plate and VIN, and drop-off confirmation.
  • Ordinance-aligned: our processes are built around LMCO and the relevant KRS requirements for Louisville and Bullitt County.
  • Itemized receipts: clear service descriptions and timestamps, ready for insurance, an employer, or a property manager.

Frequently asked questions

Do you unlock cars, and will it damage the door?
Yes, and no. We use modern paint-safe entry tools rather than prying at the frame. If a vehicle genuinely can't be opened without risk, we'll tell you rather than force it.
My battery is dead again a day later. What now?
A jump gets you moving but doesn't fix a battery that won't hold charge or an alternator that isn't charging. We'll check it on scene and tell you which one you're dealing with.
Do you deliver diesel?
Yes, and we can help prime the system where that applies. Tell dispatch it's a diesel when you call.
I locked my keys in the car with it running. Can you help?
Yes, and say so when you call — that one goes to the front of the queue.

Need a tow truck in Louisville or Shepherdsville right now?

Call and talk to a live dispatcher who will give you the price, the ETA, and exactly what to expect when your driver arrives. No vague windows. No mystery fees.

24 hours a day, 7 days a week · Shepherdsville, KY · dispatch@502recovery.com

Call (502) 337-7306
464 Bells Mill Rd. Shepherdsville, KY 40165