Impounds · Missing vehicles
Lost or Abandoned Vehicle Information
For drivers whose vehicle has gone missing, and for property managers with a vehicle that's been sitting in the same space for months. Both situations, and what to do about each.
If your vehicle is missing
- 1Confirm custody: call (502) 337-7306 with your plate or VIN and we'll check whether we have it, what the balance is, and whether there are any holds.
- 2If you suspect theft rather than a tow, file a police report and get the case number.
- 3Prepare your documents: photo ID and current registration with a matching VIN.
- 4Release and pickup: pay the itemized balance in cash, and arrange onward transport if the vehicle isn't roadworthy.
If we don't have itWe only perform private-property impounds. If your vehicle was towed at the direction of law enforcement, it will be with a different operator — the agency that ordered it can tell you which one.
Personal property in the vehicle
No personal property is released before the vehicle itself is released. For safety, liability, and chain-of-custody reasons we do not allow access to the vehicle or the lot to remove belongings first. That includes wallets, tools, electronics, clothing, child seats, work equipment, mail, and packages.
One exception: prescription medicationClearly labeled prescription medication can be retrieved by our staff during posted hours, when the photo ID of the titled owner matches the name on the prescription label. Loose or unlabeled pills are not released, and neither are over-the-counter items, devices, or accessories. The retrieval is photographed and logged.
For property managers: abandoned vehicles on your lot
Abandoned vehicles are a liability and a space you're not renting. Flat tires, no plates, expired tags, thick dust, and no movement for weeks are the usual signs. Clearing them compliantly means documenting the condition over time rather than towing on a hunch.
- Parking review to identify and document the vehicles in question.
- Photographic record established over the notice period, not just on the day of the tow.
- Notice and sticker process per your policy and the applicable ordinance.
- Authorization logged from the owner or their designated agent.
- Removal, with the full photo trail retained in case of a later dispute.
Frequently asked questions
How do I find out if you have my car?
What if my car was stolen, not towed?
How long does a vehicle have to sit before it's abandoned?
Need a tow truck in Louisville or Shepherdsville right now?
Call and talk to a live dispatcher who will give you the price, the ETA, and exactly what to expect when your driver arrives. No vague windows. No mystery fees.
24 hours a day, 7 days a week · Shepherdsville, KY · dispatch@502recovery.com