Terms and Conditions
Introduction
Welcome to 502 Towing and Recovery. These Terms and Conditions (“Terms”) govern your access to and use of our services. By using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
Services Provided
502 Towing and Recovery provides towing, recovery, roadside assistance, and vehicle storage services. All services are subject to availability, and we reserve the right to refuse service for any reason.
SMS Notifications
Opt-In Consent: By scheduling or using any of our services, you agree to receive SMS notifications related to your service request. These messages may include updates about the status of your service, reminders, and promotional or marketing content. Messages will generally be sent only while service is being performed and will be sent during this period.
Types of Messages: These messages may include updates on the status of your service, reminders, and promotional or marketing content. You may receive messages weekly. These messages are related to your service request and may include additional offers, reminders, and service updates.
Message and Data Rates: Message and data rates may apply. You are responsible for any charges associated with the receipt of SMS messages.
Opt-Out Instructions: To stop receiving SMS messages, text “STOP” to [502-337-7306]. This will unsubscribe you from receiving further messages.
Help Instructions: For assistance or more information, text “HELP” to [502-337-7306]. We are available to support you through your service needs.
Privacy Policy: View our Privacy Policy for more information on how we handle your personal data.
Payment Terms
- Service Fees: All service fees are final and non-refundable. Payments are due at the time services are rendered unless otherwise agreed upon in advance. By using our services, you agree to pay for all charges associated with the service provided.
- Disputed Payments: If payment for services rendered is disputed or has not been paid at the time of service, 502 Towing and Recovery reserves the right to repossess and/or impound your vehicle to recover the outstanding balance. The following charges will apply in the event of repossession or impoundment:
- The original service bill will be tripled.
- $5.00 per mile for en route mileage to the vehicle’s location.
- $10.00 per mile for loaded mileage to the impound lot.
- $50.00 per day storage fee for the duration your vehicle is in storage at our facility.
Repossession and Impoundment
- Repossession: If payment remains unpaid after services are rendered and a dispute arises, 502 Towing and Recovery will repossess your vehicle and charge the additional fees stated above.
- Impoundment: If payment has not been made at the time of service, your vehicle will be impounded, and the same additional charges listed above will apply. The vehicle will remain impounded until the full balance, including the additional charges, is paid in full.
In both scenarios (repossession or impoundment), you will be responsible for the full cost of the original bill plus any additional fees, including mileage and storage.
Liability and Waiver
- Assumption of Risk: By using our services, you acknowledge and accept that towing, recovery, and roadside assistance services carry inherent risks of damage to your vehicle. You agree to hold 502 Towing and Recovery harmless for any damage that may occur during the provision of these services.
- Limitation of Liability: 502 Towing and Recovery is not responsible for any loss, liability, or damage to your vehicle, personal belongings, or other property resulting from services provided, except in cases of gross negligence or willful misconduct.
- No Warranty: Services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the quality, reliability, or safety of our services.
Vehicle Storage and Impoundment
- Storage Fees: If your vehicle is stored at our facility, storage fees will accrue daily. Vehicles must be picked up within 45 days, or they will become the property of 502 Towing and Recovery and may be sold.
- Impoundment: If your vehicle is impounded, you must pay all outstanding fees before the vehicle is released. Failure to do so within 45 days will result in the sale of the vehicle and all its contents.
No Refund Policy
All payments made to 502 Towing and Recovery are non-refundable. This includes fees for towing, recovery, storage, and any other services provided. For more information, please refer to our Refund Policy (insert link).
Authorization and Legal Rights
By using our services, you affirm that you have the legal right to authorize 502 Towing and Recovery to tow, recover, and/or store your vehicle. You acknowledge that certain circumstances, such as accidents, may make vehicle recovery and removal unusually difficult, and you agree to release, waive, and discharge any claims against the company related to these challenges.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law principles. Any legal actions or disputes arising from these Terms or our services will be subject to the jurisdiction of the courts located in Louisville, Kentucky.
Changes to Terms
502 Towing and Recovery reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the revised Terms.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Phone: 502-337-7306
- Email: [email protected]